How long will it take for my item(s) to arrive?

Please refer to the Availability tab on the product page.

If this section is blank, please contact us for an estimated lead time.

As many products are sourced directly from UK and overseas manufacturers, lead times can vary. If your order is urgent, we strongly recommend contacting us prior to purchase.

I have seen the item cheaper in the USA. Why?

When purchasing directly from the USA, you will be liable for:

• UK VAT (20%)
• Customs Duty
• VAT on shipping costs
• Courier administration fees

These charges are applied to the total value of the goods plus shipping.

In most cases, once these costs are added, our UK pricing is equal to or better than importing directly yourself — without the risk or paperwork.

For official guidance, please refer to the HMRC website.

My card was declined, but the money has left my account. What happened?

This usually occurs when the billing address entered does not exactly match the address held by your card issuer.

For security reasons, our payment provider will automatically decline mismatched transactions.

If a payment is declined:

• We do not receive the funds
• The money is held temporarily by your bank
• Funds are typically released within 3–5 working days

Unfortunately, we cannot speed up this process. Please contact your bank directly if funds have not been released after this period.

Do you price match?

Yes — we will consider price matching genuine, like-for-like products from another UK-based performance parts supplier.

Conditions:

• The item must be identical and in stock
• We require evidence of the advertised price
• Auction sites and overseas suppliers are excluded
• Finance purchases are excluded (due to finance provider fees)

Can I pay via PayPal?

Yes. You can check out directly using PayPal or contact us to request a PayPal invoice.

Do you offer fitting or tuning?

We can arrange fitting for certain products. Please contact us for more information

Do you offer group buys?

Yes. Please contact us with details and we will be happy to provide a quotation.

Will you sponsor my car?

We may consider sponsorship opportunities where there is clear mutual benefit.

We do not provide free parts; however, we may offer discounted pricing for suitable projects.

If you are planning a serious build, we also have contacts within performance media for potential features.

Please contact us with full build details and plans.

Do you supply parts overseas?

Yes, we ship to most EU countries via the website.

If you are outside the EU, please contact us prior to ordering to confirm shipping availability.

Please note: We do not ship to the USA due to insurance restrictions.

Why is my part slightly different from the picture?

Product images are supplied by manufacturers and may be for illustration purposes only.

Occasionally:

• Colours may vary
• Finishes may change
• Minor design revisions may occur

Please refer to the manufacturer’s website if exact specifications are critical.

If you have received an incorrect item (for example, wrong finish ordered), please contact us immediately and we will resolve the issue.

Can you guarantee delivery on a specific date and time?

Unfortunately, we cannot guarantee precise delivery dates due to the specialist and international nature of the products we supply.

Most UK deliveries are sent via DPD and require a signature on receipt.

Tracking details are provided once dispatched.

If tracking shows delivered but you have not received the parcel, please contact the courier first. If unresolved, contact us.

Important:

Do not book your vehicle in for installation work until the goods are physically received and inspected.

I am having trouble fitting a part. Can you advise?

While we are enthusiasts with product knowledge, we are not always able to diagnose issues over the phone.

We strongly recommend professional installation by a qualified specialist of your particular vehicle – not a generic back street garage.

Incorrect installation may result in:

• Component failure
• Engine faults
• Warranty invalidation
• Some performance parts may trigger warning lights or require ECU recalibration.

My part is defective. Can it be replaced?

Warranty coverage is determined by the manufacturer.

Most products carry a 12-month manufacturer warranty (unless otherwise stated).

Defective items may need to be returned to the manufacturer for inspection.

Return shipping for warranty claims is typically the customer’s responsibility.

Please refer to our Terms & Conditions for full details.

What is the exact weight, size or technical specification?

We are a specialist supplier and do not hold physical stock of every item listed.

Technical specifications are provided by the manufacturer.

For highly specific technical questions, we recommend contacting the manufacturer directly.

Why is an item listed if it is not in stock?

As a specialist performance supplier representing multiple global brands, it is not commercially possible to hold every product in stock.

Many manufacturers themselves operate on made-to-order or batch production schedules.

If an item is unavailable at the time of order, we will notify you within 48 hours and offer:

• An estimated lead time
• A suitable alternative
• A refund
• Or the option to back order

Manufacturing and global supply delays are occasionally outside our control.

Please note – Google searches off page may say the item is in stock – this is ofter incorrect, you must refer to product page itself for estimated lead times and stock availability.