Please read our list of Frequently Asked Questions prior to emailing us.
How Long will it take for my item(s) to arrive?
Please refer to the “shipping” section on the bottom of our Home Page. If your item has not arrived within the time frame quoted then please contact us.
I have seen an item on your website cheaper in the USA?
If you purchase a product from the USA it will be liable for UK customs Duty and VAT charges for the value of the part plus the value of the shipping, also you will usually be charged an administration fee from the courier. Our prices will almost always be cheaper than buying direct from the manufacturer, please bear in mind the above charges you will be invoiced for if you choose to purchase directly. For up to date information visit the HMRC website.
My credit/debit card was declined when I placed an order but my money has left my account, what’s happened?
The vast majority of the time this will be when the address you entered does not EXACTLY match the billing address your card issuer has on their records. We use one of the world’s leading payment authorisation companies to process your order through our website and for your protection our website will decline any orders that do not match. If your card is declined we will not accept/receive the money and the funds are "held" by your bank for up to 5 business days, after this time the funds should be released and available in your account again. Please understand Tarmac Sportz does not take or receive any money from a declined purchase and there is nothing we can do to resolve or speed up the process of your held funds and can only advise contacting your bank so please take time in entering your details correctly.
Do you price match?
Yes we will price match any genuine like for like price advertised on the internet from another UK performance parts supplier. This does not include auction sites or overseas suppliers and we will require evidence.
Can I pay through PayPal?
Yes you can check out via Paypal
Do you provide a fitting/tuning service?
We can for certain parts, Plus we do deal with specialist experienced performance shops that are of no affiliation to Tarmac Sportz
Do you do Group buys?
Yes we do, contact us with details and we will be happy to supply a quote.
Will you sponsor my car?
We may be interested if it is of mutual benefit, we do not give away free parts as we pay for parts ourselves but we may be able to offer discounted prices. Please contact us with details and plans for your build. If you are planning a special build then we have contacts with various performance magazines so we can look at getting you a shoot and write up.
Do you supply parts overseas?
Yes we do, we supply to many overseas customers. Overseas orders are processed in a different way to UK orders, please refer to the “Shipping” section on our Home page and contact us by email.
Why is my part different to the picture?
Some of the parts may change slightly without our knowledge, some parts unless specifically stated may be supplied in a different colour, some of the pictures used are generic and used as a guide only. Please refer to manufacturers websites prior to ordering if you require exact matches. If you have purchased a polished intake and it has arrived black then that is a mistake. Please advise us immediately and we will rectify as soon as possible.
Can you ship to this address on this precise date and time/my shipment hasn’t arrived?
Unfortunately we cannot give precise dates and times due to the complexity of the parts we supply and how they are sourced. We use DHL for the majority of our shipments; all deliveries must be “signed for” on receipt. Once we dispatch a product you will usually receive an email with tracking information on. If you miss a shipment then you can ring the courier and either arrange collection from a local depot or re-arrange delivery. If tracking details have been sent but the goods have not arrived with you please contact the courier. If the courier cannot resolve the issue then please contact us. PLEASE DO NOT BOOK YOUR CAR IN FOR WORK UNTIL THE GOODS WE SUPPLY ARE PHYSICALLY CHECKED AND IN YOUR POSSESSION.
I am having trouble fitting a part, how do you fit this?
Tarmac Sportz staff are car enthusiasts and do have knowledge of a lot of the parts sold but please bear in mind we are not mechanics or tuners and there are nearly ten thousand parts available on our website. We urge you to take any part supplied by us to a specialist for professional installation; Incorrect DIY installation of some products supplied by us can result in serious malfunction, or worse, and may not be covered by the supplier’s warranty. Please leave it to the professionals. See below for recommended fitters/tuners. Some parts supplied may throw up engine lights and/or errors, this may require ECU resets.
My part has become defective can you replace it?
Please see out terms and conditions page, only parts that are covered by the manufacturer’s warranty are eligible for replacement. The majority of parts only carry 12 months warranty and may need returning to the manufacturer for investigation at your cost. Please research the product before purchase.
What is the exact weight, size, decibel level etc etc?
We are a source for your performance and styling parts; we do not carry stock of all the parts advertised. The information provided on our website is what we are given by the manufacturer, we would advise contacting the manufacturer for any specific or technical question that is not written in the product description as they are better equipped to answer your questions in a timely manner.
Why have I received an invoice from UK customs?
If you receive an invoice for UK VAT or Duty then please contact us immediately as there has been an administration error by our courier, if possible please scan and email the invoice to us and we will take care of it immediately. DO NOT PAY the invoice.