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Terms and Conditions

TERMS

General Information

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

This Website is governed by applicable UK law. Tarmac Sportz reserves the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English.

The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

If you have any questions relating to these Terms and Conditions please contact us by e-mail at sales@tarmacsportz.co.uk

The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must notify us of any changes to this information as soon as possible.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
  • and/or
  • Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Personal Information

We will treat all of your Personal Information as confidential and will use it solely for the purposes of selling and marketing to you.

You have the right to ask us to give you a statement about the personal data we hold or process about you, to amend your data, to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy

Tarmac Sportz complies with relevant data protection laws and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secure. We may periodically send emails to our Customers informing them of updates to our services.

Our Website and our payment processing provider's website have security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of these sites use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) which we use for sales and marketing purposes.

Future versions of www.tarmacsportz.co.uk may incorporate the use of cookies. A cookie is a piece of data stored on the user's hard drive containing information about the user which allows websites to recognise a customer's browser and to provide personalised features.

Links

To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Affiliates

If you would like to create a link to any part of www.tarmacsportz.co.uk please contact us directly for written authorisation.

Product Use and Liability

Products sourced and supplied by Tarmac Sportz are for authorised and official private racing and off-road use only and should never be used on public roads. It is the buyer's responsibility to source, fit, use and maintain parts correctly and Tarmac Sportz does not accept any liability for malfunction, damage or injury as a result of improper fitting, improper use or poor maintenance.

Tarmac Sportz is an aftermarket parts sourcing agent and is not authorised to provide information about the compatibility of aftermarket parts already installed on a customers vehicle. Customers are advised to seek professional advice about fitting additional parts to their vehicle prior to purchasing and should only use authorised specialists when completing upgrades or modifications in order to comply with terms and conditions of a supplier's Warranty.

Tarmac Sportz is not responsible for and cannot be held liable for any costs incurred by customers in relation to installation, repair, maintenance or removal of products supplied by Tarmac Sportz or any costs associated with the effects of improper fitting, improper use or poor maintenance.

Product Descriptions and Pricing information

Each product purchased is sold subject to its Product Description. We have made every effort to provide complete and wholly accurate product information but some images may not be of the actual product and you are advised to treat all images as for illustration purposes only.

If aproduct is listed at an incorrect price or with incorrect information due to typographical errors or errors with details provided by our suppliers we reserve the right to hold, refuse or cancel an order. In such circumstances the Customer will have the opportunity to accept a full refund or make an additional payment to meet the correct price of the product.

Withdrawals

Tarmac Sportz makes every effort to maintain an accurate list of available products but cannot be liable for the withdrawal of a product which leads to the cancellation of a customer order. In all cases of withdrawal and cancellation customers will be offered a full refund, product exchange or credit against future purchases.

Making an Order

The technical steps required, creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Tarmac Sportz
  • When your product is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being discontinued..
  • The product you ordered being unavailable for delivery to your selected delivery country.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Special Orders:

Special orders are subject to a full and non-refundable prepayment prior to the order being placed on the supplier by Tarmac Sportz.

Delivery times for special orders can not be published on our website. We will endeavour to quote an estimated delivery time but this will not form part of any contract and Tarmac Sportz will not be held liable for fulfilling against this estimate.

Payment Policies:

Tarmac Sportz accepts GBP sterling (£) payments by debit card, credit card, PayPal and bank transfer. Appropriate checks on billing and shipping details will be made prior to accepting payment by bank transfer. Payments via PayPal are limited to thevalue of £200. Please contact us directly if you would like to complete your order using PayPal as the payment method.

All orders are to be paid in full prior to fulfilment. Prices include shipping costs to one mainland UK address (see below).

We do not hold any credit card details. All payments are processed securely through our approved payment processing provider's website.

International Orders:

Tarmac Sportz welcomes orders from non-UK customers. Please contact us directly for details of ordering and specific terms and conditions.

Price changes

Due to the nature of our business model, the majority of orders are fulfilled by suppliers overseas. This can mean that some price changes may arise due to daily fluctuations in delivery costs (which are incorporated in the product price) and exchange rates. Price changes will be reflected on our website as soon as possible, but in some cases we reserve the right to hold, cancel or refuse orders in process. In such circumstances the Customer will have the opportunity to accept a full refund or make an additional payment to meet the correct market price for the product.

Delivery

Tarmac Sportz sources products from a wide range of suppliers in different global locations. We are unable to publish accurate delivery times on our website but endeavour to fulfil customer orders in the shortest possible timeframe. Please read our Shipping Details for further information and average delivery times per supplier region.

Cancellation Policy:

This cancellation policy applies to any cancellation of a normal order and is enforceable only for orders that have not been shipped by the supplier. Special Orders are not subject to this policy and cannot be cancelled after they have been placed by Tarmac Sportz on the relevant supplier.

All cancellations are subject to a 5% administration fee excepting for the following conditions, which result in the cancellation fee being waived:

1) The products ordered were to be shipped 'ground' but they have not yet shipped, and over one week (at least 8 complete days) has passed since the order was placed.

2) The products ordered were to be shipped 'expedited' (air shipping) but they have not yet shipped, and over one business day has passed since the order was placed.

3) Tarmac Sportz is unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.

4) A price change, in line with our pricing terms and conditions, has rendered the product unwanted.

5) Alternative products of equal or greater value are to be substituted for the original product on an order.

6) A credit against future purchases is to be provided in place of a refund.

General Warranty information:

Manufacturer's warranties vary from product to product but are generally for 12 months. For confirmation of warranty details please contact us prior to ordering.

Tarmac Sportz cannot be held accountable and has no liability after a product has been received by the customer for any costs associated with warranty claims. Customers accept that no claim can be made on Tarmac Sportz for such costs incurred.

In all cases where a warranty claim is to be made customers are advised to contact Tarmac Sportz as soon as possible to discuss the support that is available to them, responsibility for insurance and authorisation details. Returns support includes but is not limited to either a repair or replacement, refund be it full or partial, company credit or exchange for an alternative product of equal or greater market value.

Product Usage 
Unless otherwise stated, all vehicle parts sold by Tarmac Sportz are intended for off road race use only and must be installed by an experienced professional. We accept no responsibility for any additional costs incurred through incorrect fitting of any products sold by Tarmac Sportz. We also do not accept responsibility for any damage caused to any other components as a result of the failure of a product sold by Tarmac Sportz.

 

Tarmac Sportz has the sole discretion when providing a resolution to a warranty related issue.

Right To Return

You have the right to return a product or to cancel an order within the first 14 days following delivery (excluding special order items – see below). We also reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering.

For returns outside of the 14 day cancellation period a 25% restocking fee will be charged on non special order items.

Special Order Items

Special order items are ordered especially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange. Please consider this before ordering through our website. Our main business is sourcing parts for you from outside the UK, we do not stock the vast majority of products listed and therefore can't accept returns on items we have ordered in specially for you. We can accept returns on our own brand - Tarmac Sportz and on UK brands that accept returns. To find out whether an item is eligible for return please contact us prior to ordering.

Returning Your Item

If you wish to return any item then please follow these basic steps:

  1. Contact us by email at sales@tarmacsportz.co.uk with your reason for return, stating your order number.
  2. Send the goods to the following address: Returns, Tarmac Sportz, Unit 24 Perkins Yard, Derby, DE21 4AW. Please note that we can only refund if goods are returned in the original packaging in “as new” condition.
  3. Attach a copy of the delivery note or invoice as proof of purchase

Correct Parts Supplied

If we have correctly supplied the product as ordered then we will reimburse the product costs only. Any carriage costs will not be refunded and you will also be responsible for the return carriage charges.

Incorrect Parts Supplied

If we have correctly supplied the product as ordered then we will reimburse the product costs and the return carriage costs. These costs will be refunded as credit note in the form of a discount code. We require proof of carriage costs to be sent to along with your original order number.

Incomplete/Damaged or Incorrect Goods

If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied – In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs but not carriage costs. Please note that you will also be responsible for the return carriage charges.

Please note: You must inform us of damaged deliveries within 72 hours of delivery. We are unable to accept responsibility for damage to goods beyond these periods.

Warranty/Faulty Items

Products supplied by Tarmac Sportz are subject to the warranty set by the manufacturer. If you have a problem within 90 days of purchase we will replace the part but reserve the right to test items before exchange. This may require the part to be returned to the original manufacturer. After 90 days the part will either be repaired or replaced at our discretion.

Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of ‘faulty’ goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.

The guarantee on parts is limited to the product itself. We do not cover any labour costs incurred in removing and replacing parts that are faulty or thought to be faulty.

Our guarantee does not cover any form of impact damage.

Product Exchanges

If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a 15% re-stocking charge. Goods returned outside of the 14 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted, modified or are not in a resalable condition will not be accepted back for credit or exchange. Wheels that have had tyres fitted are not eligible for return even if supplied incorrectly.

(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)

Return of Goods Outside of the 14 Days Cancellation Period

For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 15% re-stocking fee.

Wholesale

Tarmac Sportz is an online sourcing agent providing products direct to Customers. We are not a wholesaler. 

Copyright information

All product and brand information contained within www.tarmacsportz.co.uk is the copyright of the individual brand holder and may not be reproduced. Content may be downloaded or printed for informational purposes only.

Legal Policies and Changes

We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary. Changes to international trading laws may result in your order being cancelled. In these circumstances you will be provided with a full refund of any monies paid to Tarmac Sportz.